Intec address the challenges faced by today’s organisations in managing their portfolio of business critical applications or indeed any application needed to run your business smoothly. These include custom-built applications built by Intec or anyone else, and the integration of those solutions into other requisite databases.

You can thus enable your key resources to focus more on core business areas, rather than worry about the day-to-day managing of your software applications, whilst you remain in total control of them.

Benefits of Intec Application Support Services

	Benefit from an application maintenance strategy tailored to your needs
	Avail of instant application support with the ‘high-level service’ of our integrated helpdesk which is just 'one click' away and caters to all your applications, irrespective of technology, language or geography
	Ensure maximum uptime for mission-critical applications, through well-tailored Service Level Agreements
	Increase productivity and efficiency, through quick turnaround of customer calls
	Conveniently ramp up or scale down resources based upon your specific requirements
	Leverage the benefits of Intec Application Support Services to manage the costs of your applications at an optimal level

Features of Intec Application Support Services

We offer an integrated helpdesk providing support in the following areas:

	Application Support and Maintenance (ERP and other applications integrated with ERP)
	Break-Fix Support
	‘How-to’ calls (Functional Support)
	Security & Authorization Profile Mgmt
	Functional & Technical Enhancements
	Performance Tuning
	Routine / Periodic Maintenance activities
	Change Management & Regression Testing
	Batch Job-Monitoring & Resolution