We are able to offer 2nd and 3rd line support services for Notes / Domino, Sametime, Quickr, Traveller, Symphony, LotusLive.
If you have limited in-house Lotus knowledge Intec can provide a managed service approach to your support requirements.
Best Practice and good housekeeping with regard to maintaining your Domino Server will help to ensure optimum performance and minimum downtime and disruption. Intec can help define the housekeeping tasks that need to be performed and carry these out remotely, whilst providing you with comprehensive reporting.
Provision of a support facility available via email, phone or on-site visit will help to provide prompt answers and peace of mind to your technical team.
Alternatively some of our customers simply require 3rd-level support to enable their existing I.T. team to escalate questions, issues or urgent problems.
Other customers prefer a Managed Service Plan where a defined set of support services are outsourced to Intec who then manage them both proactively and reactively, with a high-quality service level agreement (SLA) and the option to escalate Support Incidents to an on-site visit at short notice. In addition to standard features, Intec also offer a menu of options to meet a wide range of requirements.
In either circumstance, Intec recommends an initial site-visit to audit of your existing IBM Lotus infrastructure and to discuss any existing problems. This would be concluded with a Site Audit Report which would highlight any issues and make appropriate recommendations. For customers who proceed to engage a Managed Service Plan, the cost of this visit and the report would be credited back.