IT Support UK
Intec help clients improve organisational and individual performance by providing both Application Support and IT Infrastructure Support.
The professionalism of our people, combined with the unique functionality of our approach, ensures that we deliver a fast, exceptionally reliable and fully accountable service to our clients.
Ours is a flexible approach, that fits in with your budgeting, operational and reporting requirements.
We can act as your IT department, or supplement an existing IT function.
In either case, we aim to create long-term partnerships that add value through a combination of high quality day-to-day support, expert project delivery and well considered strategic advice.
Above all, we focus on what matters to our clients: delivering a quality service that represents good value.
How do we do it?
These are just some of the features that we believe makes our service unparalleled:
- Superior time-to-fix – our unique systems expedite problem resolution.
- Proactive management – preventing issues before they become problems.
- Focus on customer-satisfaction, not just technology.
- Transparent – Comprehensive reporting on every aspect of our service-delivery.
- Highly trained staff – not just in technology, but also in customer services.
- Flexible service offering – tailored exactly to your business needs.
- Competitively priced – with real-time reports demonstrating where and how we deliver value.
- First Class backing – With excellent partner relationships we have the ability to call upon additional assistance if required.
Contacting our Support Desk couldn’t be easier – either call, email (to your own dedicated email account) or for the fastest response use our instant chat software for immediate connection to an engineer – as often as you need.
If we can’t fix it remotely or you need support out of hours that’s not a problem, as a contract customer you will be entitled to preferential onsite, out of hours, and project rates so we can always be there when you need us.
Intec Support features at a glance:[checklist]
- Unlimited remote support during office hours (09:00 – 18:00)
- Access to a team of highly skilled and qualified technical engineers
- Site visits optional or built-in
- Application and/or Infrastructure Support
- Pre-Existing Issues covered
- Site visits available where faults cannot be resolved remotely
- Inclusive scheduled housekeeping site visits
- System Monitoring
- Monthly Reporting