If you have limited in-house IBM ICS knowledge Intec can provide a managed service approach to your support requirements.
Best Practice and good housekeeping with regard to maintaining your Domino Server will help to ensure optimum performance and minimum downtime and disruption. Intec can help define the housekeeping tasks that need to be performed and carry these out remotely, whilst providing you with comprehensive reporting.
Provision of a support facility available via email, phone or on-site visit will help to provide prompt answers and peace of mind to your technical team.
Alternatively some of our customers simply require 3rd-level support to enable their existing I.T. team to escalate questions, issues or urgent problems.
Other customers prefer a Managed Service Plan where a defined set of support services are outsourced to Intec who then manage them both proactively and reactively, with a high-quality service level agreement (SLA) and the option to escalate Support Incidents to an on-site visit at short notice. In addition to standard features, Intec also offer a menu of options to meet a wide range of requirements.
In either circumstance, Intec recommends an initial site-visit to audit of your existing IBM infrastructure and to discuss any existing problems. This would be concluded with a Site Audit Report which would highlight any issues and make appropriate recommendations. For customers who proceed to engage a Managed Service Plan, the cost of this visit and the report would be credited back.
We have a dedicated team of certified Notes and Domino professionals.
We have a dedicated team of certified Notes and Domino professionals.Our support team provide a demonstrable, high level of support for our customers and we’re ISO9001 certified.
You’ve made a significant investment in Notes and Domino. We help maximise that investment by providing a cost effective alternative to internal support. We also provide access to knowledge on optimising and improving your Notes and Domino applications.
Notes and Domino is a true Enterprise grade platform for email and collaboration. Companies who rely on it are relying on IBM’s strength of technology in software. Intec makes sure that this is not wasted by providing phone, email support and access to consultants who can assist with the development of applications that can extend the capability of your Notes and Domino environment.
As you rely on Notes and Domino for your business critical communication and document storage, Intec is there to ensure services are available when you need them. We offer a range of monitoring, disaster recovery and backup solutions to fit your business needs.
We constantly monitor your Notes and Domino system and maintain security updates and fix packs to protect your data and services.
We simply work as an extension to your IT department and as IBM award winning specialists in Notes and Domino, we make running your environment simpler, easier and affordable without losing flexibility or features. As we keep an eye on things it means your own resources can be directed at more of the mission of your organisation.
Request a Call from Intec
If you would like to know more about Intec’s Notes/Domino Application Support, how it could benefit your organisation or more about Intec’s wide range of IT solutions, request a call back here
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